Frequently Asked Questions

Click on each question below to see the answer.

1. About Mexico

2. Safe to Travel

  • Can Americans Visit Mexico Right Now?

    Yes. There are no travel restrictions on air travel between the United States and Mexico and several flights are operating daily. While the US-Mexico Land Border has been restricted to ‘essential’ crossings since March 21st, 2020 due to COVID-19, it is expected to open again for non-essential crossings on September 21st, 2021.

  • Is It Safe to Visit Cancun Now?

    Yes. Cancun was the first destination in Latin America to receive the “Safe Travels” stamp of approval from the World Travel & Tourism Council based on its implementation of recommended health and sanitization protocols.

  • Is the Airport in Cancun Open?

    Yes, the airport in Cancun is open and is receiving several international flights daily.

  • Am I Required to Get Tested for COVID-19 Before Traveling to Mexico?

    No, Mexico doesn’t require visitors to show proof of a COVID-19 test for entry, but nationals of any country must fill out an online health assessment form available at https://www.vuelaseguro.com/home/questionnaire prior to boarding their flight to Mexico. The form displays a QR code, which you must show at the airport upon check-in and again when you pass through customs in Mexico.

  • Am I Required to Get Tested for COVID-19 before leaving Mexico?

    Yes. The USA, Canada and other countries require all airline passengers above the age of 2, to show proof of a negative COVID-19 prior to boarding their return flight home. This is a requirement for all airline passengers, even for those who have been fully vaccinated. On-site COVID-19 testing, according to government requirements, is available at Villa del Palmar Cancun. Antigen and PCR testing is available at a discounted rate. The test must be taken within 3 days (72 hours) of departure. If you have had COVID within the last 3 months and recovered from it, you will only have to show documentation of recovery issued by a medical doctor.

  • What are the Cancelation Conditions Related to Coronavirus?

    The cancelation conditions depend on each individual airline and on the terms of your hotel booking. At Villa del Palmar Cancun, the cancelation terms vary between notifying us of any cancelation or changes to your booking anywhere between 3 and 45 days prior to your arrival date. Some reservations are non-refundable, for example, if you have made the reservation under a special offer with a discounted rate. Please refer to the terms and conditions stated in your booking confirmation.

  • What is TAFER doing to Keep the Resorts Safe?

    We have implemented new hygiene and sanitization protocols for all high-touch surfaces both in the rooms and throughout the resort. Each room is inspected with a black light after cleaning. Public areas are sanitized with hospital-grade disinfectant every 15-20 minutes. Temperature screenings are taken at check-in. Hand sanitizing stations have been strategically placed around the resort. Social distancing is encouraged. Menus are available via QR codes. All staff wear face masks at all times. Guests are asked to use a face mask when in high traffic areas.

  • Do visitors to Mexico have to quarantine?

    There are currently no quarantine requirements in place for visitors to Mexico.

  • How much does the COVID-19 test cost?

    We offer a discounted rate for COVID-19 tests. Antigen testing is available for $350 MXN. PCR tests cost $1500 MXN. *Prices are subject to change.

  • Do I need to get a COVID-19 test before leaving the US?

    No, the CDC does not require outbound travelers to show proof of a COVID-19 test prior to leaving the US.

  • If I have recently recovered from COVID-19, do I need to take the test?

    If you have tested positive for COVID-19 within the last three months and are traveling from Mexico to the United States, you will not need to show proof of a negative COVID test to the airline before boarding. You are only required to show documentation of recovery from COVID-19, which must include proof of a recent positive viral test and a letter from your healthcare provider stating that you were cleared to travel.

  • If I tested negative before my flight, do I need to quarantine when I return to the US?

    The CDC recommends that even if you test negative, you should self-quarantine for 7 days after travel and get another test within 3-5 days of returning to the US.

  • If I tested negative before my flight, do I need to quarantine when I return to Canada?

    Yes, all international travelers to Canada must self-quarantine for 14 days after travel even if they have tested negative. They also must quarantine for the first 3 nights at a government-authorized hotel at own cost and get tested again on day 8 of their quarantine. Starting on August 9, 2021, those who meet the entry requirements will be considered for exemption from quarantine, hotel stopover, and day-8 testing requirement subject to the discretion of the border official upon re-entry. Those requirements include being fully vaccinated and entering your vaccination and travel information using the ArriveCAN mobile app 72 hours before your arrival to Canada.

3. Timeshare / Resort

3. TAFER Rewards

TAFER Rewards is a modern benefits program for smart travelers that rewards members for staying with hotels in the exclusive TAFER Resorts brand.

Read more about TAFER Rewards

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Resort information

You can also contact us by calling the next telephone numbers:

Toll Free USA/CAN
+1 877 845 3795
Resort Phone
+52 (998) 193 2600