Frequently Asked Questions

Click on each question below to see the answer.

1. About Mexico

2. Safe to Travel

  • Can Americans Visit Mexico Right Now?

    Yes. There are no travel restrictions on air travel between the United States and Mexico and several flights are operating daily. While the US-Mexico Land Border has been restricted to ‘essential’ crossings since March 21st, 2020 due to COVID-19, it is expected to open again for non-essential crossings on October 21st, 2020.

  • Is It Safe to Visit Cancun Now?

    Yes. Cancun was the first destination in Latin America to receive the “Safe Travels” stamp of approval from the World Travel & Tourism Council based on its implementation of recommended health and sanitization protocols.

    While Hurricane Delta hit the Yucatán Peninsula, south of Cancun, as a category 2 storm on October 7th, 2020, the hurricane has moved out of Mexico and Cancun is safe to visit now.

  • Is the Airport in Cancun Open?

    Yes, the airport in Cancun is open and is receiving several international flights daily. The Cancun airport closed briefly when Hurricane Delta made landfall on October 7th, 2020, but is now operating normally.

  • Am I Required to Get Tested for COVID-19 Before Traveling to Mexico?

    No, you are not required to get tested for COVID-19 before traveling to Mexico. Temperature screenings will be conducted on flights exiting the US and between destinations in Mexico. If you display a fever, you will not be allowed to board the flight, but you should be given a refund, consult with your airline. Most airlines will ask you to consent to wearing a face mask for the duration of your flight, apart from when eating or drinking. You will also be asked to fill out a compulsory pre-flight health questionnaire during the check in process.

  • What are the Cancellation Conditions Related to Coronavirus?

    The cancelation conditions depend on each individual airline and on the terms of your hotel booking. At Villa del Palmar Cancun, please refer to the terms and conditions stated under your reservation. The cancelation terms vary between notifying us of any cancelation or changes to your booking anywhere between 3 and 45 days prior to your arrival date. Some reservations are non-refundable, if you have made the reservation under a special offer with a discounted rate.

  • What Hygiene Protocols have been Implemented at the Hotel?

    We have implemented new hygiene and sanitization protocols for all high-touch surfaces both in the rooms and throughout the resort. Each room is inspected with a black light after cleaning. Public areas are sanitized with hospital-grade disinfectant every 15-20 minutes. Temperature screenings are taken at check-in. Hand sanitizing stations have been strategically placed around the resort. Social distancing is encouraged. Menus are available via QR codes. All staff wear face masks at all times. Guests are asked to wear a face mask when in high traffic areas.

3. Timeshare / Resort

3. TAFER Rewards

TAFER Rewards is a modern benefits program for smart travelers that rewards members for staying with hotels in the exclusive TAFER Resorts brand.

Read more about TAFER Rewards

Contact Us

Resort information

You can also contact us by calling the next telephone numbers:

Toll Free USA/CAN
+1 877 845 3795
Resort Phone
+52 (998) 193 2600