Spa guide Village Spa at Villa del Palmar Cancun

These rules have been designed to guarantee comfort and privacy, assuring your experience in our Spa is a relaxing one.

Make an appointment

General rules

  • Hours of operation

    Enjoy the Village Spa’s services and facilities daily from 8:00 a.m. to 8:00 p.m.

  • Reservations

    Our hotel and spa concierges are at your service to make your requested reservations, just dial extension 511. We request that reservations are made with at least 24-hour advance notice in order to ensure greater availability of preferred appointment times.

    If you decide to schedule a last-minute service, it would be our pleasure to accommodate you if space is available. Please don’t hesitate to ask for additional information or let us know about any special requests or services you might need.

  • Health conditions

    At the time of making a reservation, we kindly request that you let us know if you have any health condition(s), allergies, or recent injuries so that we can make any needed adjustments to your services.

    In order to provide the best services, we ask that you complete a questionnaire before your treatment so that we may ensure your comfort, safety and provide proper service according to your needs. The spa is not liable for any personal incidents related to health.

  • Cancellation policy

    We request the courtesy of six hours notice in the event you need to reschedule or cancel your appointment.

    In case of no show or short notice cancellation, the spa will charge your room or credit card in full amount.

  • Gift certificates

    Gift certificates are available directly at the Spa. Please contact our staff to assist you. All services are redeemable as gift certificates.

  • Delays

    When arriving late the service time will be reduced. As a courtesy to the following guest, the services will finish at the expected time.

  • Method of payment

    For your convenience, the payment can be made before your service so that you will not have to wait in line to pay once you are ready to leave the facility. You may charge the service to your room or pay with any major credit card.

  • During your visit

    Our Spa is a place of complete relaxation; we ask that you please help us maintain this ambiance by speaking in a low voice level and enjoying the areas in tranquility. We also ask that you respect other guests’ privacy by refraining from the use of cell phone and cameras during your visit. Our spa is a non-smoking facility.

    In order to maximize your experience, we request that you arrive 60 minutes before your treatment to allow ample time for registration and use of the hydrotherapy circuit (steam, shower and Jacuzzi). This ritual is the ideal setting to relax and warm up the muscles, which will allow you to reap the full therapeutic benefits of all our services and treatments. Use of a swim suit in the wet areas is required as they are for both men and women alike. If you do not wish to enjoy the Spa’s hydrotherapy circuit, we suggest you arrive 20 minutes before your treatment to allow time to answer the Health Questionnaire, which is required prior to all treatments.

    During you stay at the Spa you will be provided with a locker, bath robe, sandals and towels. For your comfort, we suggest you avoid the use of any object that may interfere with your Spa service, such as rubber bands, pins, rings, necklaces, etc. We strongly recommend that you do not bring any valuables with you to the facility. The Spa is NOT responsible for any loss or damage of this kind.