Villa del Palmar Cancun provides on-site COVID-19 Tests for our guests Your vacations can continue worry-free.

Metting the COVID-19 Testing requirements is as EASY as 1-2-3!

step 1

1

Check-In to the Resort. Schedule your COVID-19 Test with the Front Desk upon Check-In.

step 2

2

Take your COVID-19 Test on-site 72 hours prior to your departure from Mexico.

step 3

3

Show your Negative COVID-19 test results prior to boarding your flight back home.

*Antigen testing is complimentary. PCR testing is available at a discounted rate. **Terms and conditions apply, subject to change without any prior notice.

Considering the recent COVID-19 testing requirements imposed by various countries, including the United States and Canada, we are committed to ensuring your vacations can continue worry-free. You are part of our family, and here at TAFER Hotels and Resorts, there is nothing more important.

Delivering extraordinary vacation experiences is our business. To make your vacation experience seamless, we are proud to offer complimentary antigen testing at each of our resorts for visitors whose home countries require a negative test result. For guests who cannot use antigen testing, each resort will have PCR testing available at a discounted rate. All testing will be conveniently administered on-property by a testing professional from a certified and approved laboratory so you can continue to enjoy your vacation with peace of mind.

Leading the way for guest safety and comfort while traveling during this time, TAFER Hotels and Resorts is raising the standard, being one of the first in Mexico to offer guests who test positive while visiting the resort up to 14 nights complimentary accommodation through March 31, 2021. Guests are responsible for their incidentals while quarantined in the comforts of their luxury suite.

We realize that our ‘new normal’ is continually changing, and we want you to know we are here for you! Stay safe, stay well, and stay healthy. For more information, please contact the Airline you booked with for up-to-date testing requirements needed before boarding. Should you have any questions about your reservation, contact us at 1- 877 205 1410.

Frequently Asked Questions

  • Can Americans Visit Mexico Right Now?

    Yes. There are no travel restrictions on air travel between the United States and Mexico and several flights are operating daily. While the US-Mexico Land Border has been restricted to ‘essential’ crossings since March 21st, 2020 due to COVID-19, it is expected to open again for non-essential crossings on February 21st, 2021.

  • Is It Safe to Visit Cancun Now?

    Yes. Cancun was the first destination in Latin America to receive the “Safe Travels” stamp of approval from the World Travel & Tourism Council based on its implementation of recommended health and sanitization protocols.

  • Is the Airport in Cancun Open?

    Yes, the airport in Cancun is open and is receiving several international flights daily.

  • Am I Required to Get Tested for COVID-19 Before Traveling to Mexico?

    No, you are not required to get tested for COVID-19 before traveling to Mexico. Temperature screenings will be conducted on flights exiting the US and between destinations in Mexico. If you display a fever, you will not be allowed to board the flight, but you should be given a refund, consult with your airline. Most airlines will ask you to consent to wearing a face mask for the duration of your flight, apart from when eating or drinking. You will also be asked to fill out a compulsory pre-flight health questionnaire during the check in process.

  • What are the Cancelation Conditions Related to Coronavirus?

    The cancelation conditions depend on each individual airline and on the terms of your hotel booking. At Villa del Palmar Cancun, please refer to the terms and conditions stated under your reservation. The cancelation terms vary between notifying us of any cancelation or changes to your booking anywhere between 3 and 45 days prior to your arrival date. Some reservations are non-refundable, if you have made the reservation under a special offer with a discounted rate.

  • What Hygiene Protocols have been Implemented at the Hotel?

    We have implemented new hygiene and sanitization protocols for all high-touch surfaces both in the rooms and throughout the resort. Each room is inspected with a black light after cleaning. Public areas are sanitized with hospital-grade disinfectant every 15-20 minutes. Temperature screenings are taken at check-in. Hand sanitizing stations have been strategically placed around the resort. Social distancing is encouraged. Menus are available via QR codes. All staff wear face masks at all times. Guests are asked to wear a face mask when in high traffic areas.

  • Can I request a date modification for my reservation?

    When you reserve your stay with us, we offer Date Flexibility to accommodate your travel needs. Book your vacation now and change your dates later for no extra fee.

  • Do visitors to Mexico have to quarantine?

    There are currently no quarantine requirements in place for visitors to Mexico.

  • Am I Required to Get Tested for COVID-19 before leaving Mexico?

    Due to recent travel mandates, the USA, Canada and other countries are now requiring airline passengers to present a negative COVID-19 test result at the airport prior to boarding their return flight home. On-site COVID-19 testing according to government requirements is available at Villa del Palmar Cancun. Antigen testing is complimentary and PCR testing is available at a discounted rate.

  • What happens if my COVID-19 test result is positive?

    Villa del Palmar Cancun is raising the standard, being one of the first in Mexico to offer guests who test positive for COVID-19 while visiting the resort up to 14 nights complimentary accommodation through March 31, 2021. Guests are responsible for their incidentals while quarantined in the comforts of their luxury suite. 

  • How much does the COVID-19 test cost?

    Antigen testing is complimentary. For guests who require PCR testing, it is available at a discounted rate and will cost approximately $150 USD. *Prices are subject to change.

  • Do I need to get a COVID-19 test before leaving the US?

    No, the CDC does not require outbound travelers to show proof of a COVID-19 test prior to leaving the US.

  • If I have recently recovered from COVID-19, do I need to take the test?

    If you have tested positive for COVID-19 within the last three months and are traveling from Mexico to the United States, you will not need to show proof of a negative COVID test to the airline before boarding. You are only required to show documentation of recovery from COVID-19, which must include proof of a recent positive viral test and a letter from your healthcare provider stating that you were cleared to travel.

  • If I tested negative before my flight, do I need to quarantine when I return to the US?

    The CDC recommends that even if you test negative, you should self-quarantine for 7 days after travel and get another test within 3-5 days of returning to the US.

  • If I tested negative before my flight, do I need to quarantine when I return to Canada?

    Yes, all international travelers to Canada must self-quarantine for 14 days after travel even if they have tested negative and present no symptoms.



TAFER Hotels & Resorts has updated all of our hygiene and sanitization protocols based on the industry standards for resorts operations to ensure that you have a safe stay.



We are ready for you Villa del Palmar Cancun