Villa del Palmar Cancun Luxury Beach Resort & Spa has been awarded the TripAdvisor Certificate of Excellence again in 2019! This prestigious award goes to businesses that provide excellent service and experiences to their customers.
TripAdvisor Certificate of Excellence
Every year in May the online travel review website, TripAdvisor, issues Certificates of Excellence to the top 10% of businesses on the site. For a hotel to earn a Certificate of Excellence, it must maintain an overall rating of at least four out of five “bubbles” and must receive positive reviews from guests on a consistent basis.
Villa del Palmar carries an overall rating of “Excellent” (four and a half bubbles), and is rated the number four hotel in Cancun.
Certificate of Excellence Hall of Fame
Year over year the Certificate of Excellence award sets Villa del Palmar apart, and lets us know that our guests are happy with our property and our service. In fact, 2019 is the fifth year in a row that Villa del Palmar has earned the Certificate of Excellence, which means that the resort has qualified for the TripAdvisor Certificate of Excellence Hall of Fame!
Being inducted into the Certificate of Excellence Hall of Fame is a huge honor and a true source of pride for the entire team at Villa del Palmar. We would like to thank all of our guests who have taken the time to leave reviews on TripAdvisor.
For us, there is no greater reward than guest satisfaction. Your feedback is so important to us in our continued commitment to excellence.
About the Resort
Villa del Palmar is an unparalleled beachfront Mexican oasis for both room only and all-inclusive family friendly vacations in Mexico, offering a best price guarantee.
Delighting visitors of all ages seeking the ultimate in relaxation, luxury accommodations and gourmet cuisine, you can be sure to enjoy fabulous experiences at this Cancun all inclusive resort.
From the smallest to the wisest, there is something for everyone within this idyllic Mexican Caribbean resort where falling in love again comes as part of the package.
We would like to thank our guests for providing us the opportunity of hosting you at Villa del Palmar, and for taking the time to share your comments with us on TripAdvisor! Our team strives to provide the very best service, taking care of every detail during your stay. Reviews are an important way for guests to communicate with hotel staff. We love to hear about your experiences. Your comments inspire us to keep making our guests’ satisfaction possible.
We are very proud to receive the Certificate of Excellence again this year from TripAdvisor, and we will continue to provide our guests with the most exceptional resort, the best service, and the most unforgettable experiences.
Read what guests are saying about Villa del Palmar on TripAdvisor!
Amazing place! Excellent customer service especially from Sabastain at the pool!! Hands down catered to everything. All staff was amazing. Very family friendly place with multiple bars, pools, restaurants.
Shelly777777; June 5, 2019
“Beautiful and fun family holiday”
We travelled with 7 adults and 5 kids between the ages of 1 and 9. There was so much for all of us to do between the beach, activities, kids club, and the pools. There were a lot of options for the restaurants as well.
MamaPennett; June 4, 2019
“All Star Resort and Wonderful Staff“
The resort is fabulous the staff makes it an A+++ resort. The staff is kind and respectful and so eager to make your stay a memorable one. This is the second time in less than a year we have spent a full week last September and also the last week of May.
Each morning we were greeted at Capricios for breakfast by Cesar Soberanis and Ronaldo Riveira, the two of them make a great team and our coffee was never empty and our juice glass was always refreshed. The positive attitude from these two men make you want to go out and have a great day! Thank you for such great service these two gentleman are topnotch. On our last day at the resort was Cesar and Ronaldo’s day off so we had the pleasure of Edgar Delgado wait on us who was also excellent.
At lunch we went to Zama we had the pleasure of being waited on by Armando Martinez and Rebeca Sandoval each day they were happy to see us and remembered us from our last visit in September. They always had great suggestions for our lunch choices and helped us make great choices and made sure we liked what they suggested. Again lots of positive energy and happy to see guest. Two very charming people.
We had the pleasure of Meryl wait on us each day around the pool, so eager to please and is doing such a great job working on her mastery of the English language. This lady never stopped moving she was in constant movement to deliver water and drinks to guest around the pool area.
Another staff member who takes his job very seriously is the bartender Miguel (day shift bar in front of the steak house) Miguel loves his job and is eager to make sure things are perfect for every guest. He works hard to make sure things are moving quickly for the wait staff that is working around the pool.
The resort is beautiful however the staff creates the beautiful atmosphere for guest to enjoy a great restful vacation!
Thank YOU, Thank YOU ALL!
Laurie V; June 2, 2019